Chief Experience Officer

Shelby Edwards serves as Chief Experience Officer of Eclipse Scheduling, overseeing the company’s overall customer satisfaction. Also the CEO of a LSP, Shelby ensures coordinators’ needs and feedback are the forefront of the Eclipse experience.

Background

Shelby Edwards was born and raised in Jonesborough, Tennessee. From an early age, she had a passion for the theater and loved participating in bilingual plays at her local community theater. Shelby attended Maryville College in Maryville, Tennessee where she pursued a Bachelor of the Arts in American Sign Language – English Interpreting and Deaf Studies.

Shortly after graduating in 2013, Shelby relocated to New York, NY where she started her career as a freelance sign language interpreter. During the course of her freelance career, Shelby saw firsthand that a one-size-fits-all approach to accessibility services did not properly address neither the needs of the communities she served.

Determined to improve inclusion and equal-access in New York, in 2016 Shelby partnered with Tyler Herron to found Inclusive Communication Services, Inc. the first mission-focused, community-based interpreting agency and then later Eclipse Scheduling which would allow companies small and large to prioritize inclusion.

Although Shelby stays busy as the CXO of Eclipse Scheduling and CEO of ICS, she continues to support local theaters and travels as often as possible.

Awards and Achievements

• Sigma Cum Laude, Maryville College
• Irma Young Outstanding Senior Award in Interpreting
• NYU Stern School of Business- Strategic Steps for Growth Issued Jul 2020
• Get Shit Done- 8-week Accelerator 2022 Cohort

Philosophy

Everyone in our local communities deserves equal opportunity to participate and be included. A builder is only as able as her tools; with the right scheduling software a company is better equipped to provide inclusion.

Availability

Shelby is available Monday-Friday from 8:00 AM to 6:00 PM (EST) and Saturdays 8:00 AM-12:00 PM (EST).

Choose a time to meet with Shelby about Eclipse Scheduling!.

Responsibilities

Shelby is a member of the Registry of Interpreters for the Deaf

• NYC Woman-Owned Business Enterprise
• National Organization for Women – NYC

Hobbies & Interests

Although “always working” and constantly looking for ways to make our local communities more accessible, Shelby can often be found multitasking from a taxi, plane, or even a boat! She loves to travel and is always looking for her next adventure. When at home in NYC, Shelby enjoys the dynamic theater scene Manhattan has to offer. Shelby is also a passionate coffee drinker and is often seen roaming the streets with Starbucks or her famous pink thermos in hand.